Ergen Technovation Private Limited
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After-sales return tracking system
Sales Rep
Engineer
Username
Password
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Sales:
sales1 / pass123 |
Engineer:
eng1 / pass123
Change passwords after first login
ReturnDesk
Ergen Technovation
Dashboard
All Tickets
New Return
Customers
Products
Ergen Technovation Pvt. Ltd.
Alerts
0
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Dashboard
Ergen Technovation — Live return ticket overview
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Active Tickets
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Closed / Dispatched
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Under Repair
Done
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Complete ticket registry
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Open
Repaired
Unrepairable
Physical/Water Damage
Dispatched
All warranty
In warranty
Out of warranty
New Return Entry
One ticket per serial number · multiple products supported
Customer & Invoice Details
Customer Name *
Invoice Number *
Invoice Date *
Received Date *
Products & Serial Numbers
— one ticket per serial number
+ Add another product
Additional Info
Notes / Remarks
Create Tickets
Clear Form
Product Master
Manage products and warranty periods
↑ Bulk Upload CSV
+ Add Product
Ergen Technovation Private Limited
ReturnDesk · After-Sales Return Tracking System
Technically right
Ticket
✕
Add Product
✕
Product Name *
Item ID *
Warranty Period (months) *
Category
Send Alert to Sales
✕
Alert Type *
— Select alert type —
Spare part required — delay expected
Customer approval needed (out of warranty cost)
Additional info needed from customer / sales
Cannot repair — needs sales decision
Product is ready for dispatch
Message *
Unresolved Alerts
✕
Update Ticket Details
✕
Repair Stage *
Reported — Initial inspection
Under Repair — Work in progress
Done — Select outcome below
Outcome *
Repaired — Unit fixed successfully
Unrepairable — Beyond repair
Physical / Water Damage — Customer fault
Fault Description / Symptoms
Parts Used / Replaced
Estimated Completion Date
Internal Engineer Notes
(not visible to sales)
Mark as Dispatched
✕
LR Number (Lorry Receipt) *
Courier / Transport
Repair Invoice / DC Number *
Dispatch Date *
Remarks